Privacy policy

1. Who is responsible

Guacaplay, registered at Avenida 52, Tejar de El Guarco, Costa Rica, 30801. ("GuacaPlay", "we"), is responsible for the personal data described in this policy. Contact us at [email protected].

2. Data we collect

• Account data: name, company, business email, country and password (stored as a secure hash).
• Usage data: logins, API activity, IP addresses, device and browser information.
• Billing data: deposits, payment references and transaction history. Card and crypto payments are processed by our payment providers; we do not store full payment details.
• Player identifiers: the player IDs, game rounds and amounts you send through the API. We do not need players' names or contact details, and you should not send them.
• Communications: messages you send us, including through live chat.

3. Why we use it

• To provide the Service, run your account and process game sessions and fees.
• To secure the platform and prevent fraud and abuse.
• To meet legal, accounting and regulatory obligations.
• To send service and onboarding emails. You can opt out of onboarding emails at any time.

4. Legal bases

We process data to perform our contract with you, to meet legal obligations, and for our legitimate interests in running and securing the Service.

5. Sharing

We share data only with service providers that help us run the Service (hosting, email, payments, live chat, game aggregators and studios needed to run game sessions), with authorities when the law requires it, and with a successor in a business transfer.

6. International transfers

Some providers process data outside your country. Where required, we use appropriate safeguards such as standard contractual clauses.

7. Retention

We keep account and transaction data for as long as your account is active and afterwards for as long as legal, tax and regulatory rules require.

8. Your rights

Depending on where you are, you may ask to access, correct, delete or export your data, object to or restrict processing, and complain to a data protection authority. Contact [email protected].

9. Cookies

The website and dashboard use essential cookies to keep you signed in and remember your language. If live chat is enabled, its provider may set its own cookies.

10. Changes

We may update this policy and will show the date of the latest change on this page.