Terms of service

1. Who we are

These Terms of Service ("Terms") govern your use of the GuacaPlay platform, website, dashboard and API (the "Service"), provided by [Company legal name], registered at [Registered address] ("GuacaPlay", "we", "us").

2. Business use only

The Service is for licensed online gambling operators and their technology partners ("Operators"). It is not offered to players or consumers. By creating an account you confirm that you act on behalf of a business and are authorised to accept these Terms for it.

3. Licensing and compliance

You are responsible for holding and maintaining every licence and approval required in the jurisdictions where you offer games, and for complying with local gambling, anti-money-laundering, responsible gaming and consumer protection rules. You must not make games available in jurisdictions where this is prohibited or where the game provider does not permit it.

4. Your account

Keep your login details and API keys confidential. You are responsible for all activity under your account and API keys. Tell us immediately at [contact email] if you suspect unauthorised use.

5. Prepaid credits and fees

• Game fees are charged in real time against your prepaid credits, at the cost percentage shown for each game.
• Credits are bought in advance and are not interest bearing.
• Live sessions stop when your credit balance cannot cover the fees.
• Refunds of unused credits are handled case by case under our refund policy: [refund terms].

6. Acceptable use

You must not reverse engineer the Service, interfere with its security, use it for fraud or money laundering, or resell access to it without our written agreement.

7. Game content

Games are provided by third-party studios and aggregators and remain their property. Availability can change at any time. You must display games only as delivered and respect each provider's rules and restricted territories.

8. Availability and changes

We aim for high availability but do not guarantee uninterrupted service. We may change, suspend or discontinue parts of the Service, and will give reasonable notice of material changes where possible.

9. Suspension and termination

We may suspend or close an account that breaches these Terms, fails compliance checks or creates legal or security risk. You may close your account at any time.

10. Liability

To the extent permitted by law, the Service is provided "as is", and our total liability for any claim is limited to the fees you paid us in the [3] months before the claim. We are not liable for indirect or consequential losses.

11. Governing law

These Terms are governed by the laws of Costa Rica, and disputes are subject to the courts of Costa Rica.

12. Contact

Guacaplay, Avenida 52, Tejar de El Guarco, Costa Rica, 30801, [email protected].